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Refund & Cancellation Policy

Last updated 9 October 2026How refunds, cancellations and subscriptions work when you buy from the Forgepoint store. This policy is part of our Terms of Service.

Who we are

Forgepoint runs the Forgepoint Rust servers, this website and our Discord.

Email: support@forgepoint.xyz

Your legal rights

Nothing in this policy affects your legal rights. Under the Consumer Rights Act 2015, digital content we supply must be of satisfactory quality, fit for purpose and as described. If it isn't, you're entitled to a repair or replacement or, if that isn't possible, a price reduction or refund.

For more on your rights, contact Citizens Advice (Advice Direct Scotland if you live in Scotland).

Your 14-day right to cancel

You can cancel within 14 days of purchase unless you asked for immediate delivery and acknowledged losing that right at checkout. If you cancel a subscription later, you keep perks until the end of the period you've paid for.

At checkout we ask you to tick a box confirming that you want your purchase delivered now and that you understand you lose your 14-day right to cancel once delivery starts. Delivery starts as soon as your payment is confirmed: perks are applied to your account, or a gift or item code is created. If delivery hasn't started yet, you can still cancel for a full refund by contacting us.

How subscriptions work

  • Automatic renewal: a subscription renews automatically at the interval shown at checkout (for example every month) until you cancel.
  • Price: each renewal costs the recurring price shown at checkout. If your first payment was discounted, checkout shows both amounts, for example "£4.00 today, then £5.00/month".
  • Reminders: we'll email you 7 days before every payment with the amount, the date and a link to cancel.
  • Payment method: renewals are charged to the payment method you used at checkout. You can change it any time: go to Dashboard → Subscriptions and click Billing & payment.
  • Failed payments: if a renewal payment fails, we'll let you know and try again. Your perks may be paused until the payment goes through or you cancel.
  • Price changes: we'll give at least 30 days' notice of any subscription price change, and you can cancel before it applies.
  • Yearly subscriptions: where the law gives you a cooling-off period after a yearly renewal, we'll honour it.

How to cancel a subscription

You can cancel at any time, in any of these ways:

  1. From your dashboard: go to Dashboard → Subscriptions and click Cancel subscription.
  2. From a reminder email: click the Cancel subscription link in any renewal reminder. You don't need to log in.
  3. By email or ticket: email support@forgepoint.xyz or open a ticket on our Discord (opens in a new tab) and we'll cancel it for you.

We'll confirm your cancellation by email. You won't be charged again, and you keep your perks until the end of the period you've already paid for.

Delivery

Perks and items are delivered automatically, usually within a few minutes, while you're connected to one of our servers with your Steam account linked. If something hasn't arrived, open a ticket on our Discord (opens in a new tab) or email support@forgepoint.xyz. If we can't deliver what you paid for, we'll refund you.

When we give refunds

  • When the law entitles you to one, for example if what you bought is faulty or not as described.
  • When you cancel within 14 days and delivery hasn't started.
  • When we can't deliver what you paid for.
  • If we permanently close a server or service, or materially reduce paid perks during a period you have paid for, we'll refund the unused part.
  • If we close your account for any reason other than a serious or repeated breach of our server rules, we'll refund the unused part.

Regular server wipes are a normal, advertised part of Rust. They aren't a fault and don't affect your perks. If you change your mind after delivery has started, we don't have to give a refund, but get in touch and we'll see what we can do.

Refunds go back to the payment method you used, normally within 14 days of us agreeing to them.

Bans and account suspensions

If we suspend or close your account for a serious or repeated breach of our server rules, you won't get a refund for the current period. If we close your account for any other reason, we'll refund the unused part.

Gift and item codes

Gift and item codes are one-off purchases. The same rights apply as for any other purchase. "Lifetime" means for as long as we run the service. If we close it, the closure refund above applies to any unused value.

Chargebacks and payment disputes

Please contact us first; this does not affect your right to dispute a payment with your bank. While a dispute is open we may pause the perks linked to that payment. Accounts may be closed for fraudulent disputes.

Contact us

For billing questions, refunds or cancellations, email support@forgepoint.xyz or open a ticket on our Discord (opens in a new tab).